Key Responsibilities:

• Handle phone and email inquiries from customers
• Resolve complex complaints and billing issues
• Provide technical support and assist with installations
• Check account status and recommend products
• Inform customers about promotions
• Report issues to management

Requirements:

• High School (+2)
• Strong customer service and communication skills
• Able to multitask and work in a fast-paced team environment
• Proficient in Microsoft Office
• Bilingual in Nepali and English (Required)
• Prior customer service experience is a plus